Tóm tắt Luận án Brand management of Vietnam’s commercial banks – the case of Vietcombank

<p> The thesis has generalized the concepts of brand and the roles of branding and brand management, presented some brand management models based on the brand identity and brand reputation, and drawn the factors relating to brand management, such as brand identity, brand reputation, brand management teams, employees, customers, and the communication means. The goal of brand management is to narrow the gap between brand identity and brand reputation. The results of the regression analysis showed that the more brand management teams, employees, and customers clearly understand the brand, the more narrow the gap between brand identity and brand reputation is. Additionally, the more frequently internal and external communication means are done, the more narrow that gap is. </p>

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