Application process of Internet Marketing in Vietnamese small and medium enterprises

<p> This section presents in detail about the content of each step in the application process of Internet Marketing by the proposed model, including the content of steps: - Analysing the operation environment of Marketing and IM - Analysing the customer and online behaviour of customer - Establishing objectives and marketing strategy, including the content of strategy - Marketing in real and internet environment. - Developing the policy of E-marketing mix, managing the e-precence and online customer relationship management in the close relation with these policies in real environment. - Planning for actions, implementing and testing the assessment. The new features of the model compared to other models are: - The steps of the process and the relationship of the steps in the model, the combination of steps and tools of MKT in real environment with the steps and IM tool. - Applying the understanding with customer and customer behaviour on all steps and specific actions to suit the specific characteristics "The 2Is" (the interaction and personalization) of IM. - The detal content of each step in model, especialy the stratgy and managing the epresence. </p>

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